bq111's Privacy Policy

01 Introduction and Scope

bq111 ("we", "our", or "platform") is a trusted online gaming and betting service provider in Bangladesh. Protecting the privacy of users on our website bq111.cam is a core responsibility of ours. This Privacy Policy ("Policy") explains what types of information we collect, why we collect it, how we use that information, and under what circumstances it may be shared with third parties.

This Policy applies to the bq111 website, mobile application, and all related services. By using our services, you are considered to have agreed to the terms of this Privacy Policy. If you disagree with any part of this Policy, please stop using our services.

02 Information We Collect

bq111 collects various types of information from its users. This information is mainly divided into two categories — information provided directly and information collected automatically.

2.1 Information Provided Directly

Information you voluntarily provide during account registration and use of services:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Current address and residential details
• Financial transaction information (bKash, Nagad, Rocket, Upay or bank account details)
• Gaming preferences and experience details
• Information provided when contacting customer support

2.2 Information Collected Automatically

When you use our platform, some information is collected automatically:

• IP address and device identifier
• Browser type, version, and operating system
• Date, time, and session duration of site visits
• Pages visited and navigation patterns
• Gaming activity and betting history
• Information collected through cookies and similar tracking technologies

03 Purpose of Using Information

bq111 uses the information collected for the following legitimate purposes:

3.1 Account Management and Identity Verification

We verify your identity to ensure a safe and legitimate gaming environment. As part of the KYC (Know Your Customer) process, it is our responsibility to confirm your age and identity.

3.2 Processing Financial Transactions

Financial information is used to properly process your deposit and withdrawal requests. bq111 ensures that all financial transactions are conducted through encrypted channels.

3.3 Providing Customer Support

Your account information and issue details are used to enable our 24/7 Bengali live chat support team to assist you effectively.

3.4 Fraud Prevention and Security

We monitor transactions and user behaviour to detect suspicious activity and prevent money laundering. This is essential for keeping your account secure.

3.5 Responsible Gaming

We analyse your gaming patterns to identify problematic gaming behaviour and provide support when needed. This is part of our responsible gaming programme.

3.6 Service Improvement and Analytics

We conduct statistical analysis to further improve the user experience and develop new features.

04 Sharing and Disclosure of Information

bq111 does not sell or rent your personal information. However, information may be disclosed in the following limited circumstances:

4.1 Payment Processors

Necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions. These third parties follow independent data protection policies.

4.2 Legal Obligations

We may be required to share information with government authorities to comply with applicable laws in Bangladesh or judicial directives. Such disclosures will always remain within the legal framework.

4.3 Anti-Money Laundering (AML)

If a suspicious transaction is identified, it is our legal responsibility to report it to the relevant regulatory authority.

4.4 Technology Service Providers

Trusted technology companies providing website hosting, data analytics, and security services may access a limited amount of information, but they are bound by strict confidentiality agreements.

05 Cookie Policy

The bq111 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help us remember your preferences.

5.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and keep security features active.
• Functional Cookies: Used to remember your language preferences and account settings.
• Analytical Cookies: Used to collect site usage statistics, but they do not collect personally identifiable information.

You can control cookies by changing your browser settings. However, disabling certain cookies may affect some functionality of the platform.

06 Data Storage and Security

bq111 uses industry-standard security measures to keep your personal information safe. Our security framework includes the following layers:

• All data transmission secured through SSL (Secure Socket Layer) encryption
• AES-256 encryption technology used for stored data
• Two-Factor Authentication facility
• Regular security audits and vulnerability testing
• Internal access controls — only authorised staff can access personal information
• User behaviour monitoring and detection of unusual activity

6.1 Data Retention Period

Information may be retained while your account is active and for a specified period after account closure as required by law. Financial transaction records are retained for a set period in accordance with anti-money laundering regulations.

07 Your Rights

As a user of bq111, you have the following rights over your own information:

7.1 Right to Access Information

You have the right to know what information we hold about you. You can contact us at any time to request a copy of your information.

7.2 Right to Correct Information

If any information in your profile is inaccurate or incomplete, you can request that it be corrected. You can update some information directly from your account settings.

7.3 Right to Delete Information

In certain circumstances you can request that your personal information be deleted. However, we may need to retain some information due to legal obligations or legitimate business reasons.

7.4 Right to Object to Processing

You have the right to object to your information being used for marketing communications or profiling. You can unsubscribe from such communications at any time.

7.5 Right to Data Portability

In certain circumstances you can request your information in a structured, commonly used format.

08 Protection of Minors' Information

bq111 strictly prohibits persons under the age of 21 from using its gaming services. Our platform is for persons aged 21 and above only.

If any minor's information has been collected without our knowledge, we will delete that information and close the relevant account as quickly as possible. If you believe a minor is using our platform, please contact us.

09 Third-Party Links and Services

The bq111 platform may include content from game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other software providers. These third-party providers follow their own privacy policies, and we are not responsible for your interactions with them.

For payment processing, when you transact through bKash, Nagad, or Rocket, that platform's own privacy policy and terms and conditions apply.

10 Policy Changes and Updates

bq111 may update this Privacy Policy from time to time. If there are any significant changes, we will notify you in the following ways:

• Posting a clear notice on the website
• Sending a message to your registered email address
• Requesting acceptance of the updated policy when you next access the service

Continued use of our platform after changes are made will be considered acceptance of the updated policy. We recommend that you visit this page regularly.

The date of the most recent change is indicated by the "Last Updated" date at the top of this policy.