Safe and Responsible Gaming

Responsible Gaming at bq111 — your protection is our priority

bq111 believes gaming should be a source of enjoyment. That is why we are committed to ensuring safe, controlled and informed gaming for every player.

Why is responsible gaming important?

Online gaming is an entertainment activity. However, playing without control can have a negative impact on your personal, family and financial life. At bq111 we provide various tools and resources to build a culture of responsible gaming, so you always stay in control.

Responsible gaming does not only mean setting time or money limits — it is a mindset where gaming remains a small part of life's enjoyment, not a burden. If you ever feel that gaming is going beyond your control, use bq111's responsible gaming tools and contact our support team.

Remember: bq111 is an entertainment platform. Winning is not guaranteed. Do not bet beyond your means and do not treat betting as a source of income.
Age restriction: All services at bq111 are for those aged 21 and above only. Opening an account or gaming by minors is completely prohibited.

Gaming for 21+

To create an account and game at bq111, you must be 21 years of age or older. We follow the age verification process strictly.

Our protection tools

Set deposit limits

Set daily, weekly or monthly deposit limits. Once a limit is set, it cannot be increased before a specified period — this helps you control your budget.

Session time-out

Automatically end your session after a set period of time. You can set any time-out period from 24 hours up to 6 weeks.

Self-exclusion

Voluntarily exclude yourself from the platform for a specific period or permanently. No account access is possible during a self-exclusion period.

Loss limit

Your account will automatically close after you reach a set amount of losses. This is effective in avoiding major financial loss.

24/7 Bengali Support

Our live chat support is always ready for any problem. Speak in Bengali and get a quick resolution — day or night, at any time.

Reality check

Regular pop-up messages will remind you how long you have been playing and how much you have spent — stay informed.

Assess yourself

Answer the questions below honestly. If the answer to more than one question is "yes", it is time to use the responsible gaming tools or seek support.

  • Are you spending more than your set budget and then feeling regret?
  • Are you placing larger bets to recover losses?
  • Is gaming affecting your family relationships or work life?
  • Are you playing for long periods by skipping sleep or meals?
  • Are you betting by taking on debt or spending your savings?
  • Are you hiding your gaming habits from family or friends?
These questions are for you alone — no information is stored with us. If your answers seem concerning, please contact our 24/7 live chat.

How to use the tools

01

Log in to your account

Log in to your account at bq111 and go to the "Account Settings" menu.

02

Open the "Responsible Gaming" tab

Inside Settings, click on the "Responsible Gaming" tab.

03

Choose the tool you need

Set whichever you need — deposit limit, loss limit, session time-out or self-exclusion.

04

Confirm and save

Confirm your changes. Reducing a limit takes effect immediately; a cooling-off period applies for increasing one.

05

Contact support if you need help

If you have trouble using the tools or want to activate self-exclusion directly, send a message to our 24/7 live chat.

Protection of minors

bq111 strictly ensures that no person under the age of 21 can play on this platform. Age is verified at the time of registration and any suspicious account is investigated.

If there is a minor in your household or nearby, use password protection on your device and do not share your account details with anyone. Avoid handing your device to others while logged in to bq111.

Important notice: If you suspect that a minor has used your account, immediately send an email to [email protected] or contact us via live chat.

Help and contact

We are always here for you

For any gaming-related concern, bq111's support team is available 24 hours a day, 7 days a week. You can speak in Bengali and all information will be kept confidential.

Live Chat — 24/7 instant support
[email protected]

Commitment to responsible gaming

bq111 is not just a gaming platform — we care about the wellbeing and happiness of every one of our players. Safe gaming is our core value.

Frequently asked questions

Setting a deposit limit controls the maximum amount you can deposit daily, weekly or monthly. Reducing a limit takes effect immediately. To increase a limit, you must wait through a cooling-off period, which gives you time to reconsider the decision.

No. During a self-exclusion period the account is fully locked and cannot be accessed before the set time is up. In the case of a permanent exclusion, the account is closed forever.

No, not at all. bq111 follows a strict age verification process. Opening an account or gaming by anyone under 21 is completely prohibited. If this rule is violated, the account will be closed and the associated balance will be forfeited.

Contact our 24/7 live chat at any time or send an email to [email protected]. Our support team will assist you in Bengali and, if needed, help you activate self-exclusion or other tools.

A time-out is a temporary break (for example, from 24 hours to a few weeks) during which you can keep yourself away from playing. Self-exclusion is a long-term or permanent removal, where rejoining after the period ends is made more difficult.

When you activate self-exclusion, any eligible balance in your account can be requested for withdrawal. Contact [email protected] for details.

Enjoy safely — play responsibly at bq111

Learn more about responsible gaming, enjoy our games or check the FAQ for any questions.

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